Customizing order emails
Order emails
On the Settings > Order Emails section of your Pulley account you can customize the emails your customers will receive from you:
- Order email - sent to your customer when their order is paid for and ready to be downloaded
- Pending email - sent to your customer when their order is received but their payment is still pending (eChecks)
Variables
Use special variables inside your emails to automatically populate data into the subject or body of your order email.
- {{ company.name }} - the company name listed on your Settings > General page
- {{ company.email }} - the email address listed on your Settings > General page
- {{ order.number }} - the unique ID for this order
- {{ order.buyer_name }} - your customer’s first and last name
- {{ order.buyer_email }} - your customer’s email address
- {{ order.amount }} - the total amount paid for this order
- {{ order.item_count }} - the number of items in this order
- {{ order.items }} - an array (list) of all items in this order
- {{ item.name }} - the name of the product
- {{ item.price }} - the price of the product
- {{ item.url }} - the private download url of the product
Syntax
Now that you know the variables, use them in any number of creative ways.
Hey {{ order.buyer_name }}, your order is ready!
{% for item in order.items %}
{{ item.name }}
{{ item.url }}
{% endfor %}
Thank you for ordering from {{ company.name }}!